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Warranty Policy

Last updated: September 2026Ancord Official

Warranty Policy

Ancord Corp is the seller of record and coordinates warranty for everything we sell, whether the cover is ours or the manufacturer's.

What is covered

Manufacturing defects and component failure under normal use, for the warranty period stated on the product listing and your tax invoice. Warranty runs from the date of invoice.

What is not covered

  • Physical damage, liquid ingress, fire, or damage from power surge where no rated protection was used.
  • Damage from incorrect installation, wiring or supply voltage outside the rated range.
  • Unauthorised repair, opening or modification, including altered or removed serial numbers.
  • Consumables and normal wear — batteries, cabling, connectors, mounts.
  • Loss of recorded footage or data. Storage media can fail; keep independent backups of anything you need to retain.

How to claim

  1. Raise a claim from your account, or use Warranty Claim — which also works for equipment bought offline or through a dealer, using the serial number.
  2. Provide the serial number, invoice reference and a description of the fault. Photographs or a short video usually speed up assessment.
  3. We issue an RMA number and tell you where to send the unit or arrange collection.

Assessment and outcome

Units are tested on receipt. Where a defect is confirmed we repair, replace with an equivalent or better unit, or refund — in that order of preference, and we will tell you which applies and why. Where testing shows no fault, or the failure falls outside cover, we explain the finding before returning the unit.

Turnaround

Most claims are assessed within 7 working days of the unit reaching us. Claims routed to a manufacturer's service centre can take longer; we keep you updated and remain your single point of contact throughout.

Your statutory rights

This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019 in respect of goods that are defective, deficient, spurious or not as advertised.

Contact

Warranty support: support@ancordcorp.com. Unresolved claims go to our Grievance Officer.