Order Cancellation Policy
Cancelling before dispatch
You may cancel any order at no cost before it is dispatched. Use Order Tracking or your account, or contact support with your order number. Prepaid and COD orders follow the same pre-dispatch window.
Cancelled before dispatch, a prepaid order is refunded in full — including delivery charges and any convenience fee.
After dispatch
Once a parcel is with the carrier it can no longer be cancelled, but you still have options:
- Refuse delivery if the packaging is visibly damaged.
- Accept and return it under the Refund & Returns policy.
Items that may not be cancellable
Custom-configured, special-order and made-to-order items may become non-cancellable once procurement has started. Where that applies it is stated on the product page or in your quotation before you commit, never afterwards.
If we cancel your order
We will only cancel for a genuine reason — stock unavailable, a material pricing error, details we cannot verify, or suspected fraud. If we cancel, we will tell you why and refund the entire amount you paid, including delivery and convenience charges. We will not cancel a confirmed order simply because the price has moved against us.
Refund timing
Cancellation refunds are processed within 7 working days, with bank credit typically taking a further 3–7 working days. Refunds against a paid order carry a credit note as GST law requires.
Quotations
A quotation is an offer, not an order, and reserves no stock. You can decline it at any time before acceptance at no cost, and it lapses automatically after its validity date.
Contact
Cancellation help: support@ancordcorp.com. Unresolved issues go to our Grievance Officer.