Shipping Policy
How we get your order to you, what it costs, and what happens when something goes wrong.
Where we deliver
We deliver to serviceable pincodes across India. Enter your pincode on any product page or at checkout to see serviceability, delivery options and charges before you pay. Addresses outside our network may still be served by special arrangement — contact us.
Charges
Delivery charges are calculated from your pincode and the contents of your order, and shown in full at checkout before payment. We do not add delivery charges after an order is placed.
Timelines
Estimated delivery is shown per option at checkout. Estimates are working-day based and start from order confirmation, not from when you added the item to your cart. Stock availability, destination and the carrier all affect them.
Estimates are estimates, not guarantees. Where a delay is material we will tell you, and you may cancel for a full refund — except where the delay is caused by an event outside our reasonable control.
Dispatch and tracking
You will receive a confirmation when your order is dispatched, with a tracking reference where the carrier provides one. Follow progress from Order Tracking or your account.
Delivery, inspection and damage
- Please inspect the package before accepting it.
- If the outer packaging is visibly damaged or tampered with, refuse delivery and tell us the same day. This is by far the easiest route to a replacement.
- If you find damage after opening, report it within 48 hours with photographs of the item and packaging, quoting your order number.
Failed delivery
Carriers normally attempt delivery more than once. If delivery fails because nobody was available, the address was incomplete, or a COD order was refused without cause, the parcel returns to us and we may deduct actual return freight from any refund. We will always tell you the amount before deducting it.
Cash on Delivery
COD is available on eligible orders up to a value limit shown at checkout, and only at serviceable pincodes. Some products and some addresses are prepaid-only.
Country of origin
Country of origin is stated on each product listing as required by the Legal Metrology (Packaged Commodities) Rules, 2011.
Force majeure
We are not liable for delays caused by events outside our reasonable control — natural disaster, strike, civil unrest, carrier network failure, or government restriction. We will keep you informed and offer a refund where the delay makes the order pointless to you.
Contact
Delivery questions: support@ancordcorp.com with your order number.