Grievance Redressal

Ancord Corp is committed to resolving customer complaints promptly and fairly. This page is published under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

How to raise a complaint

Start with support. Most issues — delivery, returns, warranty, billing — are resolved fastest through your account or by contacting our support team.
Escalate to the Grievance Officer. If your complaint is not resolved to your satisfaction, write to the Grievance Officer using the details below. Please include your order or enquiry number, the nature of the complaint, and any supporting documents.

Grievance Officer

Name: [[GRIEVANCE_OFFICER_NAME]]
Designation: Grievance Officer
Email: grievance@ancordcorp.com
Phone: [[GRIEVANCE_OFFICER_PHONE]]
Address: [[REGISTERED_ADDRESS]]
Working hours: Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays)

Our commitment

We will acknowledge your complaint within 48 hours of receipt.
We will resolve your complaint within one month of receipt.
You will receive a ticket reference you can quote in any follow-up.
If we cannot resolve the matter within that period, we will tell you why and what happens next.

If you are still not satisfied

You may approach the National Consumer Helpline on 1915 or the National Consumer Helpline portal, or file a complaint with the appropriate Consumer Disputes Redressal Commission.

For grievances specifically concerning your personal data, see our Privacy Policy.